TROPE — Terms and Conditions

Last Updated: 10.08.2026 Version: 2.0

1. Who we are and how to contact us

TROPE is a dating application operated by FAC-Technology Limited, a company incorporated in England and Wales under company number 14446831.

In these Terms, "FAC-Technology", "we", "us" and "our" mean FAC-Technology Limited. "TROPE" and "the App" mean the TROPE mobile application and the services provided through it. "You" means the individual using the App.

General enquiries and single point of contact: info@fac-technology.co.uk

You may contact us in English at this address. We also accept correspondence in French and German, but our formal responses will be in English.

1.1 Our representatives

Representative for the European Union (appointed under Article 27 of the EU General Data Protection Regulation and Article 13 of Regulation (EU) 2022/2065, the Digital Services Act):

César Jucker cesar.jucker@fac-technology.co.uk

Representative for Switzerland (appointed under Article 14 of the Swiss Federal Act on Data Protection):

Fabrice Rigot fabrice.rigot@fac-technology.co.uk

Users and supervisory authorities in the European Union and Switzerland may address our representatives directly on all matters relating to these Terms, to content moderation and to the processing of personal data.

2. These Terms

2.1 Agreement

These Terms and Conditions ("Terms") form a legally binding agreement between you and FAC-Technology governing your access to and use of TROPE. By creating an account or using the App, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not create an account or use the App.

2.2 Related documents

These Terms should be read together with our Privacy Policy, which explains how we handle your personal information and forms part of your agreement with us.

2.3 Language

These Terms are provided in English only. Where we make a translation available for convenience, the English version prevails in the event of any inconsistency, except where the law of your country of residence requires otherwise.

3. Eligibility and age

3.1 You must be 18 or over

TROPE is exclusively for adults aged 18 or over. There are no exceptions.

By creating an account, you declare and warrant that you are at least 18 years old. This declaration is a fundamental condition of your right to use the App. Making a false declaration of age is a serious breach of these Terms and may also constitute a criminal offence in your jurisdiction.

3.2 How we check age

TROPE currently relies on your self-declaration of age, supported by:

an 18+ age rating on the app stores through which TROPE is distributed;
a dedicated in-app function allowing any user to report an account they believe belongs to a person under 18 (see clause 3.4);
our right to suspend and investigate any account on reasonable suspicion.

We do not currently operate identity or facial age verification. We may introduce age verification measures at any time, and you may be required to complete them in order to continue using the App.

3.3 If we suspect a user is under 18

Where we have a reasonable belief that an account holder is under 18, we will suspend the account immediately, without prior notice, pending investigation. We are not required to wait for confirmation before suspending.

Where we conclude that an account holder is under 18, we will terminate the account and delete the associated data, subject to any retention required by law or necessary to prevent re-registration.

3.4 Reporting a suspected minor

TROPE provides a dedicated in-app function for reporting an account you believe belongs to a person under 18. You can also write to info@fac-technology.co.uk.

You do not need proof. A genuine concern is enough, and we would rather review a report that turns out to be unfounded than miss one that is not. We treat these reports as our highest priority and, where the concern appears credible, we suspend the account immediately pending review under clause 3.3.

Reports of this kind made in good faith will never count against you, even if we conclude that the user is an adult.

3.5 Other eligibility requirements

By using TROPE, you confirm that:

you have the legal capacity to enter into a binding contract;
you are not prohibited from using the App under the law of any country applicable to you;
you have not previously been removed from TROPE for breach of these Terms;
you are not subject to any court order, registration requirement or legal restriction relating to sexual offences, stalking, harassment or violence.

4. What TROPE is — and what it is not

4.1 What the App does

TROPE lets you create a dating profile, discover other users, express interest in profiles, be placed into small group conversations, and exchange text, photographs, videos and audio recordings with other members of those groups.

4.2 How groups work

TROPE is built around group conversations of up to four members. Groups are formed both by mutual interest between users and by our automated matching system.

Important — please read carefully. Because groups are formed partly automatically, a group may include members with whom you have not individually matched. In particular, members of the same sex as you may be placed in a group with you without a mutual match between you.

4.3 Leaving a group, and reporting at the same time

You can leave any group at any time, for any reason. You do not need anyone's permission and you do not need to justify your decision.

When you leave, you are asked to give a reason for leaving, and — if something in the group concerned you — you can report it in the same step. You do not have to choose between leaving and reporting: you can do both at once, without going through a separate reporting process.

Who sees your reason. The reason you give is visible only to our moderation team. It is never shown to the other members of the group, and they are not told why you left.

What we do with it:

where the reason or report indicates a possible breach of these Terms, our moderation team reviews it, and it may lead to action against another user under clause 9;
where it indicates a risk to safety, or concerns a user you believe to be under 18, we treat it with the same priority as a report under clause 11 and act without waiting for a full review;
where you report at the same time as leaving, clause 11 applies in full — including our target of notifying you of our decision within 7 days;
otherwise, we use the reason only in aggregate, to improve how groups are formed.

Giving a reason is helpful but not required. You may always leave without giving one, and leaving is never delayed by anything you choose to tell us.

Using the reason or report field to make false accusations against another user, or to abuse or harass them, is a breach of clause 8.4.

4.4 Current limitation — no individual blocking

We want to be transparent about what the App does not yet do. There is no individual blocking function. You cannot currently add a specific user to a block list that would permanently prevent any future contact.

How this works in practice. The way matching operates already limits how likely you are to encounter the same person again. There are three distinct situations:

1. Someone you have already decided on in your discovery feed. Your decisions in the feed are final. Once you have made a decision on a profile, that profile will not be shown to you in your feed again. If you pass on someone, they do not come back.

2. Someone of a sex you have expressed interest in. Because your feed decisions are final and group formation follows from those decisions, there is very little likelihood of being placed in a further group with a person you have already declined.

3. Someone of the same sex as you. These are the users who may be placed in a group with you without a mutual match between you (clause 4.2). Here too, our matching system draws on a wider pool of users and takes your previous group history into account, so being placed again with the same person is unlikely — though this situation carries the higher of the two likelihoods, precisely because it does not depend on a mutual choice.

These are descriptions of how our matching system currently works, not guarantees. Because groups are formed automatically and the pool of users changes over time, we cannot promise that you will never be placed in a group with a particular person again — and repeat encounters are more likely while the number of users on TROPE is small.

Your remedies today, in order:

Leave the group (clause 4.3) — immediate, requires no one's permission, and takes effect straight away.
Report the user or content (clause 11), which you can do in the same step as leaving. This is what allows us to act against the user, and it is the route by which a problem is dealt with rather than merely avoided.
Delete your account (clause 15) — available to you at any time, but a last resort. We would much rather you told us what happened and stayed.

Where harassment appears substantiated, we act quickly. If our review indicates that a user has harassed another user, we will terminate that account within 7 days of the report at the latest, and immediately where there is a risk to someone's safety. We do not wait for a pattern of repeat behaviour before terminating an account for harassment. A terminated account cannot be re-registered (clause 16).

We intend to introduce an individual blocking function. Until we do, please take this into account when deciding what to share through the App, and report anything that concerns you promptly.

4.5 What we do not promise

TROPE is a platform for meeting people. We do not promise that you will receive matches, that anyone will reply to you, or that you will form any friendship or relationship. The number of users, the profiles you see and the features available may change at any time.

5. Your account

5.1 Creating an account

You must create your account through a supported authentication provider (currently Apple Sign-In or Google Sign-In). You are responsible for the security of the third-party account you use to sign in.

5.2 Your obligations

You agree that you will:

provide accurate and truthful information;
keep your account details up to date;
not share access to your account with anyone;
not create more than one account;
not create a new account to circumvent a suspension, termination or restriction;
not impersonate any other person or entity;
not sell, transfer or licence your account to anyone.

5.3 Consequences

We may restrict, suspend or terminate any account created or maintained in breach of this clause.

6. Your profile

Your profile may include a display name, your age, gender, sexual orientation, dating preferences, location, photographs, answers to TROPE questions ("Quotes") and stickers.

You must not:

provide another person's personal information;
upload a photograph of another identifiable person without their consent;
upload a photograph of a child in any context that could sexualise, expose or endanger them;
misrepresent your identity, age, appearance or circumstances;
use your profile to advertise, promote or sell anything;
include contact details for the purpose of directing users off-platform for commercial purposes;
include content that breaches clause 8.

Your profile is visible only to other signed-in TROPE users whose stated preferences correspond to your profile. TROPE profiles are not published on the open web and are not accessible without an account.

7. Your content and your rights in it

7.1 Definitions

"Your Content" means everything you upload, submit, send or display through TROPE, including profile information, photographs, Quotes, messages, videos and audio recordings.

7.2 You own your content

You retain all ownership rights in Your Content. Nothing in these Terms transfers ownership of Your Content to us.

7.3 The licence you give us

To operate the App, we need permission to handle Your Content. You therefore grant FAC-Technology a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (only as technically necessary for formatting, compression and display), display and transmit Your Content.

This licence is limited to the following purposes and no others:

operating and providing the App to you and to the users you are matched with;
content moderation, safety and abuse prevention;
maintaining, securing and troubleshooting the platform;
complying with our legal obligations.

7.4 What we will not do with Your Content

For the avoidance of doubt, we will not:

use Your Content to train, fine-tune or develop artificial intelligence or machine learning models, whether our own or a third party's;
sell, licence or otherwise make Your Content available to third parties for advertising, marketing or commercial purposes;
use Your Content in advertising or promotional material;
publish Your Content outside the App.

This is a binding commitment, not a statement of current practice. We will not change it without giving you notice under clause 22 and, where required, obtaining your consent.

7.5 Duration

The licence ends when Your Content is deleted, except to the extent that continued retention is necessary for the purposes set out in clause 16.

7.6 Your responsibility

You are responsible for Your Content. You confirm that you have all rights necessary to upload it and that it does not infringe anyone else's rights or breach any law.

8. Prohibited content and conduct

You must not use TROPE to create, upload, send, display or share any of the following.

8.1 Content involving children — absolute prohibition

child sexual abuse material, in any form and by any means;
sexualised content or depictions involving any person under 18, including drawn, animated, computer-generated or AI-generated material;
any content or communication intended to groom, solicit, sexualise or make contact with a person under 18;
any content that sexualises childhood, including where no real child is depicted.

We report suspected child sexual abuse material to the Internet Watch Foundation and, where appropriate, to law enforcement, and we cooperate fully with any investigation. Accounts involved are terminated immediately and permanently.

8.2 Sexual content — not permitted on TROPE

TROPE does not permit sexually explicit content of any kind, including between consenting adults. This includes:

nudity, whether full or partial, including intimate body parts;
depictions of sexual acts;
sexually explicit text, audio or video;
sending intimate images to any user, whether or not they asked for them.

Sending an unsolicited intimate image is a criminal offence in the United Kingdom and in a number of other jurisdictions. We treat it as a serious breach and we report it where required.

8.3 Illegal and harmful content

content that is illegal under any law applicable to you or to us;
content encouraging or facilitating terrorism or violent extremism;
content that incites, threatens or glorifies violence;
content promoting hatred against any person or group, including on grounds of race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, disability or age;
content encouraging suicide, self-harm or disordered eating;
content depicting or promoting human trafficking, sexual exploitation or the sale of sexual services;
content promoting the sale of weapons or controlled substances.

8.4 Harassment and abuse

threatening, intimidating, bullying or degrading any user;
sexual harassment;
discriminatory conduct;
continuing to contact a user who has asked you to stop;
making false accusations against another user, including through the reason field when leaving a group;
disclosing another person's private information without their consent;
sharing another user's photographs, messages, audio or video outside the App;
recording, capturing or re-transmitting any conversation, voice message or audio content from the App. In some jurisdictions, including Switzerland, recording a private conversation without consent is a criminal offence.

8.5 Fraud and misrepresentation

impersonating any person, including another TROPE user;
creating a false or misleading identity;
requesting money, gifts, cryptocurrency or financial information from any user;
promoting investments, trading schemes or business opportunities;
romance fraud in any form.

8.6 Platform abuse

interfering with or attempting to interfere with the App or our systems;
introducing malicious code;
attempting unauthorised access to any account, system or data;
scraping, harvesting or systematically collecting user information;
using automated means to access, create accounts on or interact through the App;
circumventing any security, moderation or rate-limiting measure.

9. Content moderation

9.1 How we moderate

We moderate TROPE using a combination of automated tools and human review by our own internal team, which is based in Switzerland.

9.2 Automated tools

We use the following automated technologies to help identify potentially prohibited content:

Amazon Rekognition — analysis of uploaded photographs;
Amazon Bedrock Guardrails — analysis of profile text content, including Quotes.

These tools flag content for review. They do not by themselves decide to terminate an account. Decisions to suspend or terminate an account are taken by a human member of our team.

We may suspend an account automatically and temporarily, pending human review, where automated detection indicates a serious safety risk. Any such suspension is reviewed by a person, and you may challenge it under clause 12.

9.3 What we may do

Where we consider that content or conduct breaches these Terms, we may take one or more of the following actions:

take no action;
ask you to change or remove content;
remove or restrict access to content;
restrict the visibility of your profile;
restrict your access to specific features;
suspend your account temporarily;
terminate your account permanently.

We choose the action proportionate to the seriousness of the breach, whether it is repeated, and the risk to other users.

9.4 Harassment — expedited termination

Harassment is treated as a serious breach in its own right. Where our review indicates that a user has harassed another user, we terminate that account within 7 days of the report at the latest, and immediately where there is a risk to someone's safety.

We do not require a pattern of repeated conduct before terminating an account for harassment. A single substantiated incident is sufficient.

The user concerned receives a statement of reasons under clause 10 and may challenge the decision under clause 12. Where a challenge succeeds, we reinstate the account.

10. Statement of reasons

Where we remove or restrict your content, restrict your access to features, or suspend or terminate your account, we will inform you and provide a statement of reasons setting out:

what action we have taken and its scope and duration;
the facts on which we relied;
whether automated means were used in detecting or deciding the matter;
the clause of these Terms or the legal ground on which we relied;
how you can challenge the decision, under clause 12.

We will provide this statement at the time we take the action, or as soon as reasonably practicable afterwards. We may withhold specific details where doing so is necessary to prevent crime, protect an ongoing investigation, protect the safety of another person, or comply with a legal requirement — but we will always tell you what action has been taken and how to challenge it.

11. Reporting and notices

11.1 Reporting a user or content

You can report any user or any content through the in-app reporting function, or by writing to info@fac-technology.co.uk.

Please tell us, as precisely as you can, what you are reporting, where in the App it appears, and why you believe it breaches these Terms or the law. If you are reporting content you believe to be illegal, please explain why.

11.2 What happens next

When you submit a report:

we acknowledge receipt;
the reported profile stops appearing in your discovery feed;
our moderation team reviews the report and, where necessary, the reported profile and the relevant content, including content from group conversations;
we aim to notify you of our decision within 7 days of your report, together with the reasons for it and how to challenge it;
where we conclude that you have been harassed, the account concerned is terminated within that same 7-day period at the latest (clause 9.4);
where a report indicates an immediate risk to safety, we act without waiting for the full review.

A report does not mean a breach has occurred. We assess each report on its facts.

11.3 Reports involving children

Reports concerning a suspected user under 18, or content involving a child, are escalated immediately.

Where we identify child sexual abuse material, we retain the reported account, the reported profile and the relevant material in a restricted, access-controlled and logged environment, remove it from all user visibility, block the account, and report the matter to the Internet Watch Foundation and, where appropriate, to law enforcement. We retain this material only as long as necessary for those purposes and delete it once the relevant authority confirms it is no longer required.

11.4 Serious crime

Where we become aware of information giving rise to a suspicion that an offence involving a threat to the life or safety of a person has been, is being or is likely to be committed, we will inform the law enforcement or judicial authorities of the Member State or country concerned.

11.5 Abuse of the reporting system

Submitting reports that are manifestly unfounded, repetitive or made in bad faith is itself a breach of these Terms.

12. Challenging our decisions

If you disagree with a decision we have taken under clause 9 or clause 13, you can challenge it.

How: write to info@fac-technology.co.uk with the subject line "Appeal", within 6 months of the date on which we notified you of the decision. Tell us which decision you are challenging and why you believe it is wrong.

What we do: a person who was not involved in the original decision reviews it wherever our team size allows. We consider any new information you give us. We aim to give you a reasoned decision within 14 days.

Outcomes: we may uphold the decision, reduce or lift the restriction, or reinstate your content or account.

Using this process does not affect your right to bring a claim before a court or a competent authority. Depending on where you live, you may also be entitled to refer a dispute concerning a moderation decision to an out-of-court dispute settlement body, and to complain to your national Digital Services Coordinator or other competent authority.

13. Suspension and termination by us

13.1 Grounds

We may restrict, suspend or terminate your access to TROPE where:

you have breached these Terms;
you have harassed another user (see clause 9.4);
we reasonably believe you are under 18;
your conduct creates a risk to the safety of another person;
you have provided false or misleading information;
you have engaged in fraud or attempted fraud;
you have abused or attempted to circumvent our systems or moderation;
we are required to do so by law or by a competent authority;
we cease to operate the App.

13.2 Notice

We will normally notify you before terminating your account and give you an opportunity to respond. We may act immediately and without prior notice where there is a risk to the safety of a person, where we suspect a user is under 18, where content falls within clause 8.1, or where the law requires it.

In all cases, we will provide a statement of reasons under clause 10 and you may challenge the decision under clause 12.

13.3 Effect

On termination, your right to use the App ends and your profile becomes unavailable to other users. Clauses 7.6, 14, 16, 20, 21, 22, 26, 27, 28 and 29 survive termination.

14. Your legal rights as a consumer

If you are a consumer, you have legal rights that these Terms do not affect. In particular:

if you live in the United Kingdom, you have rights under the Consumer Rights Act 2015, including that services must be performed with reasonable care and skill;
if you live in the European Union or the EEA, you have rights under the consumer protection law of your country of residence, including protection against unfair contract terms;
if you live in Switzerland, you have rights under the Swiss Code of Obligations and the Federal Act against Unfair Competition.

Nothing in these Terms excludes, limits or affects any right you have that cannot lawfully be excluded, limited or affected. Where any provision of these Terms conflicts with such a right, that right prevails.

15. Deleting your account

15.1 How

You can delete your account at any time through the App. You do not need to give a reason.

15.2 What happens

When you request deletion:

your profile becomes unavailable to other users immediately;
a 30-day deletion period begins;
you may cancel deletion at any time during that period by signing back into your account;
at the end of the 30-day period, your account and your personal information are permanently deleted, subject to clause 16.

15.3 Content in group conversations

Content you have already shared in a group conversation may remain visible to the other members of that group until it is deleted in the ordinary course under clause 16.

16. Retention

We keep information only as long as necessary. Specifically:

What How long Account and profile data While your account is active Account after a deletion request Permanently deleted at the end of the 30-day deletion period Messages, photographs, videos and audio in conversations Removed after 30 days Reasons given for leaving a group 12 months in identifiable form, then retained only in aggregate. Kept for 2 years where the reason has led to a moderation record Reports and moderation records 2 years, for safety, enforcement and to identify repeat breaches Irreversible hash of a terminated account, to prevent re-registration 2 years Material relating to a suspected criminal offence As long as necessary for reporting and any investigation, then deleted

We may keep information longer where we are legally required to do so, or where it is necessary to establish, exercise or defend legal claims.

Full details are in our Privacy Policy.

17. Safety — please read this

17.1 What we do not do

We want to be clear about our limits:

we do not verify the identity of users;
we do not verify the age of users beyond their own declaration;
we do not carry out criminal record or background checks;
we cannot guarantee that any user is who they claim to be;
we cannot control what any user does outside the App.

17.2 Your own precautions

You are responsible for exercising judgement in your interactions. We strongly encourage you to:

be cautious about sharing personal information, including your address, workplace, financial details or full name;
never send money, gift cards, cryptocurrency or financial information to anyone you meet through the App, however convincing their reason;
keep conversations within the App until you are confident about the person;
meet for the first time in a public place;
tell someone you trust where you are going and who you are meeting;
arrange your own transport;
trust your instincts and leave if you feel uncomfortable;
report anything that concerns you.

17.3 Emergencies

If you are in immediate danger, contact your local emergency services. Do not rely on reporting through the App to obtain urgent help.

18. Our intellectual property

The App and everything in it other than user content — including the software, design, interface, database, trade marks, logos, the TROPE name and the underlying technology — belongs to FAC-Technology or is licensed to us.

You may use the App only as these Terms permit. You must not copy, modify, distribute, publish, licence, sell or create derivative works from any part of the App, or attempt to derive its source code, except:

as expressly permitted by these Terms; or
to the extent that applicable law gives you a right that cannot be excluded by contract, including the right to decompile software to achieve interoperability under Article 6 of Directive 2009/24/EC and section 50B of the Copyright, Designs and Patents Act 1988.

If you send us feedback or suggestions, you agree we may use them without obligation to you. You keep any rights you have in them.

19. Third-party services

TROPE relies on third parties, including authentication providers (Apple, Google), cloud infrastructure (Amazon Web Services) and advertising services (Google AdMob).

Your use of these services may be subject to their own terms. We are not responsible for how they operate independently of the App, but we remain responsible for our own obligations to you.

TROPE displays non-personalised advertising only. We do not build advertising profiles about you and we do not use your personal information to target advertising.

Serving advertising nevertheless involves accessing an identifier stored on your device. We therefore ask for your consent before doing so, through a consent management platform presented when you first use the App. You can change or withdraw your choice at any time through the App's settings, and withdrawing consent does not restrict your access to any TROPE feature.

20. Our liability to you

20.1 What we are always liable for

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights as a consumer, including our obligation to perform services with reasonable care and skill;
any other liability that cannot lawfully be limited or excluded.

20.2 What we are responsible for

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.

20.3 What we are not responsible for

We are not responsible for:

loss or damage that was not foreseeable at the time you started using the App;
loss of profit, loss of business, business interruption or loss of business opportunity;
the conduct of other users, whether on the App or offline, except to the extent that our own failure to comply with these Terms or with our safety obligations contributed to it;
content created by other users;
interruptions or unavailability caused by circumstances beyond our reasonable control.

20.4 Free service

TROPE is currently provided free of charge. This is relevant to what is reasonable to expect of the service, but it does not remove your statutory rights or the responsibilities set out in clause 20.1 and 20.2.

21. If you cause us loss

If you breach these Terms deliberately or negligently and, as a result, a third party brings a claim against us, you agree to be responsible for the losses and reasonable costs we incur as a direct and foreseeable result.

This applies only to the extent that the loss is caused by your own fault. It does not apply to any loss caused by our own act or omission, and it does not apply where you are a consumer and applicable consumer protection law prevents it. We will tell you promptly about any such claim, give you a reasonable opportunity to respond, and take reasonable steps to limit the loss.

22. Changes

22.1 Changes to the App

We may change, add to, suspend or withdraw features of the App. Where a change materially reduces the functionality available to you, we will give you reasonable advance notice unless the change is required urgently for security, safety or legal reasons.

22.2 Changes to these Terms

We may change these Terms:

to reflect a change in the App or in the way we provide it;
to comply with a change in the law or in regulatory guidance;
to improve clarity;
to address a security or safety issue;
to reflect a change in our costs or third-party services.

Where a change is material, we will give you at least 30 days' notice through the App, by email, or both, and we will tell you what is changing and when it takes effect.

If you do not accept a material change, you may delete your account at any time before it takes effect, at no cost. If you continue to use the App after the change takes effect, the updated Terms apply to you.

We will always publish the date of the most recent update at the top of these Terms.

23. Events beyond our control

We are not in breach of these Terms, and not liable for any delay or failure to perform, where it results from an event beyond our reasonable control, including failure of internet or telecommunications infrastructure, failure of a third-party service provider, natural disaster, epidemic, armed conflict, industrial action or action by a public authority. Where such an event occurs, we will tell you if we reasonably can and take reasonable steps to limit its effect.

24. Transferring this agreement

You may not transfer your rights or obligations under these Terms to anyone else.

We may transfer our rights and obligations to another organisation, for example as part of a reorganisation or sale of the business. If we do, we will tell you in advance, your rights under these Terms will not be reduced, and you may delete your account if you prefer not to continue.

25. Notices

We will contact you through in-app notification or at the email address associated with your account. You should keep that address current.

You may contact us at info@fac-technology.co.uk, or by writing to our registered office. Users in the European Union and Switzerland may also contact our representatives at the addresses in clause 1.1.

26. Governing law and where you can bring proceedings

26.1 Governing law

These Terms are governed by the law of England and Wales.

This does not deprive you of the protection of the mandatory consumer protection rules of the country in which you habitually reside. If you are a consumer resident in the European Union, the EEA or Switzerland, you continue to benefit from those rules, and where they give you greater protection than the law of England and Wales, they prevail.

26.2 Courts

If you are a consumer resident in the European Union, the EEA or Switzerland, you may bring proceedings against us either in the courts of the country in which you reside or in the courts of England and Wales. We may bring proceedings against you only in the courts of the country in which you reside.

If you are a consumer resident in the United Kingdom, you may bring proceedings against us in the courts of the part of the United Kingdom in which you reside, or in the courts of England and Wales. We may bring proceedings against you only in the courts of the part of the United Kingdom in which you are domiciled.

Nothing in this clause requires you to give up a right to bring proceedings in a particular court where the law gives you that right and it cannot be excluded by agreement.

In all cases other than those above, the courts of England and Wales have exclusive jurisdiction.

26.3 Complaints and other remedies

We would prefer to resolve any problem directly. Please contact us at info@fac-technology.co.uk. For moderation decisions, please use clause 12.

If you are not satisfied, you may raise the matter with a competent authority. Depending on where you live, this may include:

United Kingdom: the Information Commissioner's Office, for data protection matters. Ofcom regulates online safety and can be told about concerns with our service, although it does not resolve individual disputes between users and services;
European Union / EEA: the data protection authority of your country, and your national Digital Services Coordinator;
Switzerland: the Federal Data Protection and Information Commissioner.

Nothing in these Terms prevents you from bringing a complaint or a claim before a court or a competent authority.

27. Other terms

Severability. If any provision of these Terms is found to be invalid or unenforceable, the rest continues to apply, and the invalid provision applies to the maximum extent permitted.

No waiver. If we do not insist on a right immediately, that does not prevent us from doing so later.

Entire agreement. These Terms and the Privacy Policy set out the whole agreement between us regarding your use of the App. This does not limit or exclude any liability we have for fraudulent or negligent misrepresentation, or any statutory right you have.

Third parties. No one other than you and FAC-Technology has any right to enforce these Terms.

28. Contact

FAC-Technology Limited Company number 14446831 (England and Wales) info@fac-technology.co.uk

EU representative: César Jucker — cesar.jucker@fac-technology.co.uk Swiss representative: Fabrice Rigot — fabrice.rigot@fac-technology.co.uk